Monday, July 18, 2011

RIP Borders Books (1971 - 2011)

For some reason, all the Borders stores always seemed to have the absolute best customer service. I know things can be different at each individual store, but whenever I needed help finding something, Borders is where I would go.

In fact, this past weekend, I went out to the Borders in Rochester to buy the Reboot Complete Series DVD (I could only find it at that store, so down the road I went).

I also checked out the mythology & science sections. While looking, one of the employees told me about a couple DVD sets I might also be interested in. One wasn't for me, but "The Universe" was an awesome suggestion. It's a History Channel TV series I had never heard of.

I didn't buy the set that day as I was already spending a bit of money on Reboot, but I'll definitely be buying it in the near future. It would have been from that store eventually, since that's where the suggestion came from (I'm kind of fiercely loyal like that), but that probably won't happen now as I'm sure a lot of the good stuff will be gone quick.

When shopping online, maybe there would have been a suggestion on the page for it, but I wouldn't have paid attention to that. An actual person suggesting something holds far more weight.

That's one of the reasons I've worked at some of the Borders stores. I loved how they were run (on a store level that is - obviously there were some big troubles at the corporate level). I've worked at a Brentano's, Waldenbooks, and Borders (all owned by Borders Group).

So there goes another great specialty store. One with excellent customer service. I've always loved browsing and buying things at book stores (and CD / record stores as well). Sadly, the options are becoming fewer and fewer each year.

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